Shipping Policy

PROCESSING TIME

Order processing may take up to 3 days due to a high volume of orders. Processing involves checking, packing, and dispatching orders to the designated courier. Once these procedures are completed, a tracking number will be provided. Processing time should be added to the total delivery time.

SHIPPING TIME

2-7 business days - standard shipping

DUTIES AND TAXES

Shipping to the United Kingdom

Shipping within the UK is free of sales tax. No additional taxes or import duties are applied to packages shipped within the United Kingdom.

International Shipping 

For orders from countries other than the UK, there may be applicable import duties. SexySecret is not responsible for reporting or covering any exclusive or international taxes. All prices on the website, along with the total order cost, exclude sales tax or customs duties.

The customer is fully responsible for any taxes and duties they may need to pay. If local taxes or duties apply, the customer must settle them to release the package from customs. Once the order is shipped, all duties and taxes become non-refundable. SexySecret does not refund any associated taxes and duties on returned items.

DELAYS

In rare instances, delivery may take longer than the standard shipping time mentioned above. Customs, which is beyond our control, often causes delays. We appreciate your patience and understanding in such cases.

TRACK YOUR ORDER

If your order has been shipped using a trackable service, you can monitor its journey to you. A shipping confirmation email will be sent once your order is fulfilled. Click on the tracking link in the email to access the updated tracking information.